At DocAffair, Inc., we strive to provide high‑quality PDF and image automation services. This Refund Policy explains when refunds may be issued for subscription fees and one‑time charges.
1) Subscriptions
- All subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your plan).
- Except where required by law, subscription fees are non‑refundable.
- You may cancel your subscription at any time from your account dashboard. Your access will continue until the end of the paid billing period.
2) Exceptions
Refunds may be granted at our sole discretion in the following limited situations:
- If you were incorrectly charged due to a billing system error.
- If you did not access or use the Service after being charged, and you contact us within 7 days of the charge.
- If required under applicable consumer protection laws.
3) Free Trials & Promotions
If a free trial or promotional period is offered, you will not be charged until the trial ends. Charges incurred after the trial are non‑refundable.
4) How to Request a Refund
To request a refund, please contact our support team at support@docaffair.com with details of the transaction. Approved refunds will be processed to the original payment method within a reasonable timeframe.
5) Changes to this Policy
We may update this Refund Policy from time to time. Material changes will be communicated (e.g., email or in‑app notice). Continued use of the Service after changes take effect constitutes acceptance.
6) Contact Us
For questions about this Refund Policy, please contact us at support@docaffair.com.